Airtreks.com Respects Your Privacy

At Airtreks.com, we are committed to protecting your privacy. If and when we collect information about you, we do so to provide you with a more personalized experience on our Web site, to make information of your choice (such as TripJournal entries) available to other users, and/or to process orders for our products and services.

We do not sell, and have never sold, any information about our users or customers to companies or organizations outside of Airtreks.com.

We understand that your travel plans are personal. We will not, under any circumstances, provide any personally identifiable information about your travel plans, destinations, flight reservations, schedule, or itinerary to anyone else except in the following circumstances:

1. When you, or persons we reasonably believe to have been authorized by you, make a request;
2. When suppliers of tickets and other services require specific information to facilitate products and/or services you have requested or purchased;
3. If we are instructed to divulge information in response to a court order or subpoena. If we receive a court order or subpoena for personal information about you, we will attempt to notify you at the e-mail address (if any) you have given us.

What information do we collect and how do we use it?

When you submit an inquiry or order airline tickets, we need to know your name, e-mail address, mailing address, credit card number, expiration date, and billing address (if purchasing with a credit card). Because we use a range of suppliers to process and fulfill your order, we need to share certain information about you and your itinerary to provide you with information (such as prices) and to process and fulfill your order. We cannot provide certain information or arrange flights for you without entering information about you in travel industry databases, and we cannot control how airlines and/or reservation services may use that information. In particular, personal information about you which we enter in reservations may be passed to government authorities (and by them to other third parties) by airlines and/or reservation services, possibly without our knowledge or consent. ( Click here for more information . In addition, we normally require a photocopy of the information page of your passport before a sale can be completed.

When you use services such as TripJournal and TripMail, we need to know your name, your e-mail address (if you have one), and may require additional information. You can choose whether or not to make this information available to other users. In order to ensure a level of security, we provide password protection for TripJournal, TripMail, and other features of our site, but no password or Web-based security technology is foolproof. We recommend that you change your password often, and we cannot guarantee the security or privacy of information you choose to make available or transmit to others through any feature of our site. Any and all information you provide in TripTalk is available to anyone.

At various areas through our Web site, and during certain promotions, we may ask for personal information such as your email address, mailing address, and/or phone and fax numbers. You are never required to provide this information, but to participate in certain features or promotions, you may be required to provide specific personal information.

When you enter a contest or other promotional feature, we may ask for your name, address, and e-mail address so we can administer the contest and notify winners.

We may monitor customer traffic patterns and site usage to help us develop the design and layout of the site.

We may also use the information we collect to occasionally notify you about important functionality changes to the Web site, new Airtreks.com services, and/or special offers we think you'll find valuable. If you would rather not receive this information, send an e-mail message to remove@airtreks.com with your full name and email address and we'll promptly remove you from these lists.

What about "cookies"?

"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Airtreks.com may at times use cookies to provide you with a more personalized experience on our Web site. Our cookies do not contain any personally identifying information. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you will still be able to use most of the features on our Web site.

Will Airtreks.com disclose the information it collects to outside parties?
Airtreks.com does not sell, trade, or rent your personal information to others. We may choose to do so in the future with trustworthy third parties, but you can tell us not to by sending an e-mail message to never@airtreks.com . (If you use more than one e-mail address to identify yourself to us, send a message from each e-mail account you use.) Also, Airtreks.com may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will never include personally identifying information.

Your consent

By using our Web site, you consent to the collection and use of this information by Airtreks.com. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Tell us what you think

Airtreks.com welcomes your questions and comments about privacy. Please email us with your thoughts.