Traveler story
When Taiwan changed its visa rules mid-trip, AirTreks rebuilt the broken leg
Anson K. · 2023
The logistics
What another traveler can take from this trip
- Route: San Francisco (SFO) - Manila (MNL) - Changchun (CGQ) - Zhuhai (ZUH) - Hong Kong (HKG) - Kaohsiung (KHH) - SFO, two travelers.
- A mid-trip visa-rule change forced a refund-and-rebook on one leg; AirTreks did the refund math and found a cheaper replacement.
- The honest part: on a cheap multi-airline ticket, a forced change can add fees. The value is having someone work them in real time instead of you on hold with five airlines.
The interview
The conversation
What went wrong, and what did AirTreks do about it?
Taiwan stopped issuing tourist visas for their passports, which killed the Kaohsiung (KHH) leg. The care team refunded the unusable ticket and rebooked Hong Kong (HKG) to San Francisco (SFO), finding a cheaper Philippine Airlines routing to soften the change.
How did the team handle it?
Thank you Florencia for your superb service - worked overtime to reply right away. Their agents are professional and are straight shooters.
Would you book multi-city with AirTreks again?
If we travel to multiple cities in the future, I won't hesitate buying tickets with AirTreks.
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